This is a full-time hybrid role for a Customer Success Manager at Winobell Inc. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, building and maintaining relationships, and implementing strategies for customer retention. This role is based in Mississauga, ON, with flexibility for remote work.

Qualifications

• Customer Satisfaction, Customer Retention, and Customer Service skills
• Experience in Salesforce CRM implementation and support
• Analytical Skills for data analysis and decision-making
• Relationship Building to foster strong customer connections
• Excellent communication and interpersonal skills
• Experience in customer success or related roles
• Knowledge of Salesforce CRM or similar platforms is a plus
• Bachelor's degree in Business, Marketing, or related field